Veraciti is pleased to welcome Alltech Computer Service customers to the Veraciti family!
We are looking forward to learning more about your business or home computer use and providing you with the solutions and support you need to get the job done.
As you can see from our web site, Veraciti offers the same services as Alltech, and then some. In particular in addition to on-site computer and network support, Veraciti can provide you with a variety of Internet access options and web hosting and email services. The advantage to you is that it makes managing your computer network simple -- one call can do it all.
We're sure you have a number of questions regarding this transition. The Frequently Asked Questions below will hopefully answer many of these questions, but if not, please feel free to contact us.
Frequently Asked Questions
How do I get support?
To get support, you can:
1. Call us at 888-312-1600 or 973-285-5160 and select Option 2.
2. Email us at support@veraciti.com
3. Submit a request from our website using the form on our website. Click
here to be redirected
to the form now. We will be contacting you with more information about your
unique customer login information in the near future.
What's in it for me?
Like Alltech, Veraciti provides onsite and remote computer support.
However, when you call our office for support and select Option 2. You will
immediately be connected with a technical staff member. As a result, we
may be able to resolve your problem over the phone. In addition, because
we offer a selection of Internet access and web and email hosting services,
Veraciti has a strong depth of knowledge of interfacing your computer network
with Internet and the best practices for ensuring your data security and
integrity are protected. We invite you to browse our website to learn more
about the services Veraciti provides.
Is Dylan McTigue still available to handle my account?
We are pleased to say that Dylan is working with Veraciti and will
be available for service calls. However, in order to better service your
account, we may send one of our other certified technicians. This is beneficial
to you as it provides redundancy of knowledge of your computer environment
in the event that Dylan is unavailable in the time frame that you require.
In addition, this allows us to provide you with exactly the skill set you
need for a particular situation. Click here
to learn more about some of our Veraciti team members.
How will I be billed?
Veraciti began providing support for Alltech customers as of November
3, 2004. Any service provided on or subsequent to November 3, 2004 will
be billed by Veraciti. You will receive an invoice which you may pay by
check or credit card. If you prefer, you may contact our accounting department
to provide us with your credit card information.
What will my rates be?
Veraciti's rates are consistent with Alltech's rates. As a courtesy, our
initial service call will be at the Alltech rates. However, we will be contacting
each of you individually to discuss our rate plans and your options going
forward. Veraciti offers a variety of support plans that can be tailored
to suit your needs.
Don't see an answer to your question?
Contact us at 973-285-5160.